Last updated: October 2026
1. RIGHT OF WITHDRAWAL
In accordance with Directive 2011/83/EU and Romanian Government Emergency Ordinance no. 34/2014, the customer has 14 calendar days from receipt of the order to exercise their right of withdrawal, without having to give any reason.
To exercise it, the customer must send a clear statement of their decision to info@fashionperez.com, stating the order number and the products to be returned.
Online withdrawal form: you can exercise the right of withdrawal directly on our website by filling in the online withdrawal form. You will receive an immediate confirmation of receipt by email.
2. RETURN CONDITIONS
For a return to be accepted, the product must:
- Be unused.
- Be in perfect condition.
- Keep its original packaging and all accessories, where applicable.
Returns of products that have been used, handled or damaged for reasons attributable to the customer will not be accepted, or the refund may be reduced for any loss in value resulting from handling beyond what is necessary to check the product.
3. RETURN COSTS
Return shipping costs are paid by the customer, except where the product has a manufacturing defect, there was a shipping error or any other issue attributable to the seller.
4. REFUNDS
The refund will be made using the same payment method used for the purchase, no later than 14 days from the date we were informed of the withdrawal. We may withhold the refund until we have received the products back or the customer has provided proof of having sent them.
Depending on the customer’s bank, the amount may take 5 to 10 business days to appear on the account.
5. RETURN ADDRESS
The return address will be provided by email once the return request has been received.
6. SELLER
Company name: ADOLFO SPORT GLOBAL S.R.L.
Trading name: FASHION PÉREZ
Unique Registration Code (CUI): 55672238
Registration date: 06/10/2026 – National Trade Register Office (ONRC), Romania
Registered office: Șoseaua Virtuții no. 22D, Building B2 (North), Staircase 1, Floor 8, Apartment 43, Sector 6, Bucharest, Romania
Email: info@fashionperez.com
Website: www.fashionperez.com
7. CONTACT
For any question about returns: info@fashionperez.com
Phone: +40 727 527 443 (Monday to Friday, 9:00–17:00, Romanian time).